![](https://cdn.prod.website-files.com/62ac91754789df297c08131e/6377bcc6879e134992f1e91f_trouble%20gray%2001.png)
![](https://cdn.prod.website-files.com/62ac91754789df297c08131e/6377bcd7f995fb28a0ac0749_Trouble%20gray%2002.png)
The problem is probably caused by an error during the installation process by Anastasiy’s extension manager—the plugin file is missing. Check if you have it in the directory "C:\Program Files\Adobe\Adobe Illustrator 2023\Plug-ins\" - it looks like you don’t; there should be the "LTTR.INK.AdobeIllustrator.aip" file.
You can also check where the panels are installed "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\"- it looks like the panels are there.
This is what a fully installed LTTR/INK should look like:
![](https://cdn.prod.website-files.com/62ac91754789df297c08131e/6377bd8ee0b2efb4a043f3f4_trouble%20gray%2003.png)
If the plugin .aip file is missing, you can install our tool manually
Having a different error? Find out solution here→