LTTR/INK
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Report bugs

Reporting is as a spotlight. The more information you provide — the brighter the light is, and more clearly, we can spot the damn bug.
All reports start by sending us an email to ahoy@letterinkapp.com.

The email should contain the following information:

  1. Describe the problem
  2. Make screenshot
  3. Attach the glyphs file 
  4. Provide a console report (crashes only)
  5. Copy the crash report (crashes only)
  6. Specify versions and the licence

Don't worry if you can't provide all of them.

1. Describe the problem

Simply explain what you were doing before you spot the bug.

This explanation helps us replicate your workflow and trigger buggy behaviour on our machine.

2. Make a screenshot

Screenshot of the result, or even better a screen-recording of the steps that will show us how to replicate buggy behaviour is precious information. You can use the native macOS screenshot app to record a bug.

3. Attach the glyphs file

By sending us the glyphs file containing the drawing and an explanation of the issue, we can investigate the problem with data.

4. Provide a console report (crashes only)

5. Copy the crash report (crashes only)

If you see the following dialog, copy and paste the content of the Problem details section.

Should you meet the following dialog, send the report to the Glyphs authors as well.

6. Specify versions and the licence

It is usually crucial to know what versions of the software are you running and which LTTR/INK licence you have.